Refund policy

All Sales Are Final
All products sold by The Burnt Canvas Hat are custom-made and created specifically for each customer.

We do not offer refunds, returns, or exchanges under any circumstances. All sales are final.
Please review your order carefully before completing your purchase, including personalization details, spelling, sizing, and shipping information.

Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at: theburntcanvzhat@gmail.com

Include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A brief explanation of the issue

We will review the situation and determine the appropriate next steps. Contacting us does not guarantee a replacement or refund.

Sale Items and Gift Cards
All sale items and gift cards are final sale. No refunds, returns, or exchanges are available.

Questions Before Ordering
If you have any questions before placing an order, please contact us at: theburntcanvzhat@gmail.com
We encourage customers to confirm all details before purchasing.

14-Day Refund Policy

At THE TRAVELING CANVZ, customers may request a refund within 14 days of receiving their order.

To be eligible, the item must be unused, in its original condition, and returned with original packaging when applicable. Refund requests after 14 days may not be accepted.

Custom and Personalized Orders

Please review all custom details carefully before placing your order, including photos, spelling, sizing, and shipping information.

If there is an issue with your custom or personalized order, contact us within 14 days of delivery for review.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at: theburntcanvzhat@gmail.com

Please Include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A brief explanation of the issue

Sale Items and Gift Cards

Sale items and gift cards may not be eligible for refunds unless required by law.

Questions Before Ordering

For questions before placing an order, contact us at: theburntcanvzhat@gmail.com

Contact Us Shop Now