Refund policy

All Sales Are Final
All products sold by The Burnt Canvas Hat are custom-made and created specifically for each customer.

We do not offer refunds, returns, or exchanges under any circumstances. All sales are final.
Please review your order carefully before completing your purchase, including personalization details, spelling, sizing, and shipping information.

Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at: theburntcanvzhat@gmail.com

Include:

• Your order number
• Clear photos of the item
• Photos of the packaging
• A brief explanation of the issue

We will review the situation and determine the appropriate next steps. Contacting us does not guarantee a replacement or refund.

Sale Items and Gift Cards
All sale items and gift cards are final sale. No refunds, returns, or exchanges are available.

Questions Before Ordering
If you have any questions before placing an order, please contact us at: theburntcanvzhat@gmail.com
We encourage customers to confirm all details before purchasing.